Providing incentives is a powerful tool for increasing engagement rates, an instant-win game will certainly make it more fun and appealing. We all like to be rewarded for participating in surveys, incentives include money off your next purchase will also help you get more repeat orders. Tetella allows you to make fun and rewarding surveys so you can collect more data and feedback for customer experience management.
Live Demo (Pop Up)
Net Promoter Score or NPS® is a global benchmark to measure customer loyalty. In 2003, Bain and Company developed it to measure how we are perceived by our customers. Recently, millions of businesses have adopted this system and it's now a popular customer experience metric.
A net promoter score is a survey that asks customers to rate how likely they are willing to recommend your product or service. Promoters (scores 9-10) will actively bring you new business, while detractors (0-6) may discourage their friends from buying and using the products/services of your company. NPS scores can range from -100 to 100 and vary widely depending on the industry. On average, anything over 50 is considered excellent, and if you cross 75, then it's world-class.
Customer satisfaction is a standard metric to measure the quality of the service and product. It's calculated by taking into account how happy customers are when they do business with. Surveyed customers rate their satisfaction with a product or service on a 1-5 scale. The results are used to prioritize improvements and changes.
In recent years, many businesses are starting to consider customer satisfaction scores (CSAT) when determining company success since customer satisfaction scores show how happy people are with your product/service over time. If you've improved from last year's numbers, this shows optimism toward what kind of performance you'll achieve going forward because making someone happier should lead to long-term results.
Did you know that a whopping 88% of people trust online reviews as much as they would personal recommendations from friends? Nearly 90% of customers are more likely to purchase products with positive customer feedback. Tetella Reputation Marketing feature allows you to publish the customer reviews on your website and gives you full control of what to show. In addition, Tetella can also help you improve the 3rd party reviews such as Yelp and Google Review.
read more
Targeted remarketing is an effective and cost-efficient way to increase your return on investment by targeting specific audiences who already experienced your product or services. Tetella Targeted Remarketing features allows you to send bulk email or SMS to specific groups base on their experience and segmentation, so you can customize your marketing messages and deliver them in a few clicks.
read more
Generate leads through forms, surveys, quizzes, and polls with our drag & drop form maker.
Boost response rate with Instant-Win games such as Spin the Wheel Game or Scratch & Win Games.
Increase conversion rate through instant-win coupons with redemption rules and expiration dates.
Analyze and download collected data anywhere, anytime through Tetella's cloud platform.
Improve customer experience by measuring satisfaction (CSAT), net promoter (NPS), and customer effort scores (CES).
Showcase your own review page on your website and improve 3rd party reviews such as Google, Yelp, and Tripadvisror.
Automatic reply message base on the different types of feedback you received.
Reduce customer churn rate with real-time alert messages when unhappy customers are detected.
Send bulk email or text (SMS) to target user or customer segments in a few clicks.
Tetella's responsive design works on all devices such as smartphones, tablets, and computers.
Embed digital campaigns and review pages on your own website.
Build and manage different touch-points through email, SMS, social networks, and QR codes.