A company's success is determined by how well they deliver their products and services to customers. Companies that value customer experience management has been proven to be more successful than others.

Get More Feedback with Fun & Rewarding Survey

Providing incentives is a powerful tool for increasing engagement rates, an instant-win game will certainly make it more fun and appealing. We all like to be rewarded for participating in surveys, incentives include money off your next purchase will also help you get more repeat orders. Tetella allows you to make fun and rewarding surveys so you can collect more data and feedback for customer experience management.

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Experience Management Survey

Net Promoter Score (NPS)

Net Promoter Score or NPS® is a global benchmark to measure customer loyalty. In 2003, Bain and Company developed it to measure how we are perceived by our customers. Recently, millions of businesses have adopted this system and it's now a popular customer experience metric.

A net promoter score is a survey that asks customers to rate how likely they are willing to recommend your product or service. Promoters (scores 9-10) will actively bring you new business, while detractors (0-6) may discourage their friends from buying and using the products/services of your company. NPS scores can range from -100 to 100 and vary widely depending on the industry. On average, anything over 50 is considered excellent, and if you cross 75, then it's world-class.

NPS Score

Customer Satisfaction Scores (CSAT)

Customer satisfaction is a standard metric to measure the quality of the service and product. It's calculated by taking into account how happy customers are when they do business with. Surveyed customers rate their satisfaction with a product or service on a 1-5 scale. The results are used to prioritize improvements and changes.

In recent years, many businesses are starting to consider customer satisfaction scores (CSAT) when determining company success since customer satisfaction scores show how happy people are with your product/service over time. If you've improved from last year's numbers, this shows optimism toward what kind of performance you'll achieve going forward because making someone happier should lead to long-term results.


Reputation Marketing with Customer Reviews

Did you know that a whopping 88% of people trust online reviews as much as they would personal recommendations from friends? Nearly 90% of customers are more likely to purchase products with positive customer feedback. Tetella Reputation Marketing feature allows you to publish the customer reviews on your website and gives you full control of what to show. In addition, Tetella can also help you improve the 3rd party reviews such as Yelp and Google Review.

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customer reviews

Increase Conversion with Targeted Remarketing

Targeted remarketing is an effective and cost-efficient way to increase your return on investment by targeting specific audiences who already experienced your product or services. Tetella Targeted Remarketing features allows you to send bulk email or SMS to specific groups base on their experience and segmentation, so you can customize your marketing messages and deliver them in a few clicks.

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targeted remarketing
Tetella Features

Tetella provides everything you need to win more happy customers